Descripción:
Glassbox is a digital Customer Experience Analytics & Journey Mapping platform that automatically capture, capture, indexes and analyses 100% of all your digital customer interactions on web and mobile. Where can we help you?
Glassbox highlights where the main challenges are being experienced on your websites and apps in real time. Glassbox shows the real time, individual customer’s experience lived (not the expected experience), explains why customers are facing challenges and what the overall effect of their struggles are on your business.
Funcionalidades:
Behaviour Analysis
Data Integration
Campaign Management
Predictive Modeling
Personalization
Augmented Journey Mapping – complete journey overview (tagless) for web and mobile app
Mobile Box – App analytics to improvie the mobile experience
Session Replay – Video like capture and replay of all sessions
Al driven analytics + Machine learning to measure impact of every digital action
Out of the Box integration – APM, CRM, A/B testing, Tag Management Solutions, VOC
Funcionalidades:
check_circle Behaviour Analysis
check_circle Data Integration
check_circle Campaign Management
check_circle Predictive Modeling
check_circle Personalization
check_circle Augmented Journey Mapping – complete journey overview (tagless) for web and mobile app
check_circle Mobile Box – App analytics to improvie the mobile experience
check_circle Session Replay – Video like capture and replay of all sessions
check_circle Al driven analytics + Machine learning to measure impact of every digital action
check_circle Out of the Box integration – APM, CRM, A/B testing, Tag Management Solutions, VOC
check_circle Availability of triggers (SKDs, API, Audience…)
Google Analytics
Salesforce Service Cloud
Salesforce Sales Cloud
Branch
Tune
Splunk
Opionlab
Qualtrics
Foresee
Medallia
Jira Software
Firebase
App dynamics
Slack
Telium
Adobe Audience Manager
Adobe Target
Adobe Experience Cloud
Launch by Adobe
Sectores en los que está integrado:
local_grocery_store Retail
account_balance Finance & Insurance
settings_input_antenna Telco
task_alt Public Sector
local_airport Travel & Hospitality
videocam Media
mouse e-Commerce
Sectores en los que está integrado:
Retail
Finance & Insurance
Telco
Public Sector
Travel & Hospitality
Media
e-Commerce
“With Glassbox, we found the full root cause of the issue, including communication with the server”.Ofer Goldberg, Head of Digital Services.
“I appreciate my Business Insights meetings where I partner with Glassbox on the initiatives we want to implement”.AIR CANADA.