Descripción:
Sandsiv+ es una plataforma VOC empresarial end-to-end, ágil y totalmente integrada que unifica toda la información de clientes tanto estructurada como no estructurada y procedente de cualquier fuente en un único repositorio de inteligencia de clientes que ofrece valor a la empresa.
Permite a cualquier tipo de compañía capturar y analizar la voz del cliente, administrar y visualizar los datos internos y externos del cliente, responder a las necesidades en tiempo real y permitir el close he loop a través de la plataforma.
Funcionalidades:
Comment Management
Sentiment Analysis
Predictive Analysis
Loyalty Program
Multichannel Data Collection
Inner & outer close the loop
Alerting and case management
Standard & Advanced Analytics Visualization
Customer Journey approach
Text analytics & Speech to text analytics
Funcionalidades:
check_circle Comment Management
check_circle Sentiment Analysis
check_circle Predictive Analysis
check_circle Loyalty Program
check_circle Multichannel Data Collection
check_circle Inner & outer close the loop
check_circle Alerting and case management
check_circle Standard & Advanced Analytics Visualization
check_circle Customer Journey approach
check_circle Text analytics & Speech to tet Analytics
Salesforce
Zendesk
SAP Cloud
Microsoft Dynamics
Hubspot
Mautic
Marketo
Eloqua
MailChimp
Active Campaign
Pardot
Hootsuite
Google Analytics
Adobe Analytics
Amplitude
Yandex Metrica
Amazon
Yelp
TripAdvisor
RRSS (Facebook, Instagram, Linkedin, Snapchat)
SurveyMonkey
Google Forms
Zoho Survey
LiveChat
Jira
Google Sheets
Trello
Slack
Zoho Analytics
Power BI
Tableau
Sectores en los que está integrado:
settings_input_antenna TELCO
comment Seguros
account_balance Banca
screen_share IT
home Utilities
local_grocery_store Retail
local_hospital Farmacéutico
local_hospital Sanitario
directions_car Transporte
local_shipping Logística
Sectores en los que está integrado:
TELCO
Seguros
Banca
IT
Utilities
Retail
Farmacéutico
Sanitario
Transporte
Logística
“SANDSIV’s Customer Experience solution was one of the elements that allowed Fastweb to quickly transform itself into a customer-centric organization. The high increase in customer satisfaction (measured by NPS) is reflected in the excellent results in terms of customer growth and turnover”FASTWEB – Marco Narduzzi, Innovation & Quality Officer.
“SANDSIV fully satisfied our criteria to further drive best customer experience along the entire customer journey. We are impressed by SANDSIV’s passion for the project and its comprehensive Voice of the Customer approach.”A1 GROUP – Juliana Posch, Head of Sales and Customer Services.