Descripción:
Funcionalidades:
Scalable cloud-based systems
Unification of digital and voice touchpoints
Real-time and predictive customer service analytics
Gestión del feedback del empleado
Gestión de comentarios
Análisis de sentimientos
Análisis predictivo
Recopilación de datos multicanal
Análisis de comportamientos
Integración de datos
Funcionalidades:
check_circle Scalable cloud-based systems
check_circle Unification of digital and voice touchpoints
check_circle Real-time and predictive customer service analytics
check_circle Gestión del feedback del empleado
check_circle Gestión de comentarios
check_circle Análisis de sentimientos
check_circle Análisis predictivo
check_circle Recopilación de datos multicanal
check_circle Análisis de comportamientos
check_circle Integración de datos
Con todos los CRM estándar (incluído Salesforce) y sistemas operacionales vía API
Sectores en los que está integrado:
directions_car Automotive
business B2B
account_balance Financial Services
comment Insurance
local_hospital Healthcare
local_grocery_store Retail
settings_input_antenna Telecom
local_airport Travel
home Hospitality
Sectores en los que está integrado:
Automotive
B2B
Financial Services
Insurance
Healthcare
Retail
Telecom
Travel
Hospitality
“Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”FOOT LOCKER – Tyler Saxety, Director Customer Experience
“InMoment are our primary global partner for customer satisfaction measurement and insight. Their best-in-class technology is a critical component of our Customer Experience programme for store managers and their teams, and a vital tool for our central insight teams. Our success with InMoment comes from the strength of our relationship. They are part of our team”TESCO – Dan Portus, Insight to Action Programme Manager