Customer Harmonics - DEC Seleccion - GFK
Customer Harmonics, metodología CX de GfK

Customer Harmonics, metodología CX de GfK GfK Customer Harmonics, es una de las metodologías ganadoras de esta nueva edición de DEC Selección en la “i” de “Interpretación y Acción” de…

DEC-BLOG-251122
6 razones para invertir en experiencia de cliente en 2023

…[9] https://www.xminstitute.com/blog/xm-stock-covid/ [10] https://www.xminstitute.com/research/global-bad-experiences-2022/ [11] https://www.qualtrics.com/uk/ebooks-guides/2023-cx-trends-report/ [12] https://hbr.org/2022/10/how-to-gain-a-competitive-advantage-on-customer-insights [13]https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=411c583e4ef2 [14] https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-cx [15] https://hbr.org/2021/11/net-promoter-3-0 [16] https://www.xminstitute.com/research/global-study-consumer-satisfaction-and-loyalty/ [17] https://www.xminstitute.com/research/global-roi-customer-experience-2022/ [18] https://hbr.org/2022/11/4-questions-to-measure-and-boost-customer-trust [20] https://www.xminstitute.com/research/global-bad-experiences-2022/ [22] https://www.xminstitute.com/research/global-study-consumer-satisfaction-and-loyalty/ 21] https://firstrepublic.gcs-web.com/static-files/e44ce067-5a0b-45e5-ad00-83057076baaa [22] https://fundspeople.com/es/fundspeople-cierra-su-gira-de-roadshows-de-banca-privada-2022-en-barcelona/ [23] https://firstrepublic.gcs-web.com/static-files/e44ce067-5a0b-45e5-ad00-83057076baaa [24]…

100 practical ways to improve customer experience
100 Practical Ways to Improve Customer Experience

100 Practical Ways to Improve Customer Experience El libro recorre a través de una gran cantidad de consejos prácticos, herramientas, directrices y marcos cómo implementar estrategias de marketing centradas en…

customer experience worth KPMG
How much is customer experience worth?

How much is customer experience worth? El informe de KPMG “How much is customer experience worth?” trata de lograr el equilibrio correcto entre lo que los clientes esperan y lo…

customer journey map
Qué es y qué no es un customer journey

…un proceso de reflexión que dificulta crearlo en un corto periodo de tiempo. Pueden ser necesarios varios meses para orquestar un customer journey. El customer journey es una manera nueva…